TERMS & CONDITIONS AND HOUSE RULES

Welcome to our villa in Vourvourou, Halkidiki.

Our aim is to provide all guests with a comfortable, peaceful, and safe stay. By confirming a reservation, guests agree to these Terms & Conditions and House Rules.

Check-in and Check-out

• Check-in: between 16:00 and 18:00
• Check-out: between 08:00 and 11:00
• Early check-in or late check-out may be available upon prior request and confirmation, subject to availability.
• Where late check-out is possible, an additional fee may apply:
  • until 14:00 – €150
  • after 14:00 – up to 50% of the rate for one night, depending on the requested time and availability.

Minimum Stay

• A minimum stay of 3 nights is required unless otherwise stated for specific dates or special offers.
• Special minimum-stay requirements and package conditions may apply during holiday periods, including Christmas, New Year, and Easter.

Number of Guests

• The villa may only accommodate the number of guests stated in the confirmed reservation.
• Additional guests not included in the original reservation are permitted only with prior approval.
• Overnight stays by unregistered guests are not permitted.
• Gatherings involving outside visitors must also be agreed with the property owner in advance.

Cleaning During the Stay

The rental price includes standard final cleaning after check-out.

Daily or interim cleaning during the stay is not included in the rental price and is available upon request.

Additional cleaning includes:

• vacuuming;
• mopping the floors;
• cleaning the kitchen and work surfaces;
• disposal of household waste;
• general tidying of the rooms.

Price: €100 per visit.

The cleaning service does not include washing large quantities of personal dishes, laundry or ironing of personal items, cleaning after parties or events, or removal of excessive or unusual soiling.

If additional deep cleaning is required after check-out due to excessive dirt or misuse of the property, an additional cleaning fee of €150 to €300 may be charged, depending on the condition of the villa.

Towels and Bed Linen

The villa is provided with clean towels and bed linen upon arrival.

The towels provided at the villa are intended for use within the property only.
They must not be taken to or used at the beach.
Guests may be charged the replacement cost for any missing, permanently stained, or damaged towels or bed linen.

Additional changes during the stay are available upon request:

• towel change – €25
• bed linen change – €50
• bed linen and towel change – €70
  
  

Additional Services

Subject to availability and prior request, we may also arrange additional services during your stay:

• Babysitting service – available upon prior request. The rate is agreed per hour, depending on the duration and specific requirements.
• Ironing of personal clothing – available upon request and charged per hour.
• Other additional services may be arranged where possible upon prior request.

All additional services are subject to prior confirmation and are not included in the villa rental price.

Waste Disposal

Guests are kindly requested to use the designated bins and waste containers.

When additional cleaning is booked, disposal of normal household waste is included in the cleaning service.

Large amounts of rubbish, food waste, or excessive mess must not be left in or around the villa upon departure.

Smoking Policy

• Smoking is strictly prohibited inside the villa.
• Smoking is permitted only in outdoor areas.
• Cigarette ends must not be discarded in the garden, around the pool, or elsewhere on the property.

If smoking is detected inside the villa, an additional cleaning and deodorising fee of €300 may be charged.

Pets

• Small pets up to 10 kg are allowed only upon prior request and written confirmation.
• A one-time additional fee of €100 per pet per stay
• Pets must not be left unattended where there is a risk of damage to the property.
• Pets are not permitted in the swimming pool.
• Guests are fully responsible for any damage or additional cleaning required as a result of their pet.

Parties, Events and Noise

• Parties, events, celebrations, DJs, sound systems, and other organised gatherings are not permitted, unless expressly approved in advance.
• Please respect quiet hours between 23:00 and 08:00.
• Music and noise in outdoor areas must be kept at a reasonable level and must not disturb neighbouring properties.

In the event of serious or repeated violations, the owner reserves the right to terminate the stay without refund.

Swimming Pool and Outdoor Areas

• Use of the swimming pool is at the guests’ own risk.
• Children must be supervised by an adult at all times.
• Glasses, glass bottles, and other glass items are not permitted in the pool area.
• Diving, jumping, or other behaviour that may endanger guests or cause damage is not permitted.
• Guests must not adjust, interfere with, or modify the swimming pool’s technical equipment.

BBQ and Outdoor Kitchen

• The BBQ and outdoor kitchen must be used responsibly and with due care.
• After use, all equipment should be left in a safe and reasonable condition.
• Guests are responsible for damage caused by improper or negligent use.
• Due to fire risk, open fires are not permitted outside the designated areas.

Damage and Missing Items

We do not require a standard security deposit; however, guests remain fully responsible for any damage, loss, or missing items caused during their stay.

This includes, but is not limited to:

• furniture;
• appliances;
• kitchen equipment;
• linen and textiles;
• decorative items;
• pool equipment;
• outdoor furniture;
• technical systems;
• items located in the garden and outdoor areas.

Where damage or loss occurs, the guest is responsible for the cost of repair or replacement.

A fee of €200 will be charged for a lost key, access card, or remote control. If replacement of a locking system, reprogramming, or other technical intervention is required, the guest will also be responsible for the actual additional costs.

Guests are kindly requested to report any damage, malfunction, or incident as soon as possible and not to attempt repairs themselves.

Security Deposit

A refundable security deposit of €1,000 is required for all direct reservations.
The security deposit is intended to cover any damage, missing or damaged items, lost keys or access devices, excessive cleaning, or other costs resulting from the guests’ stay.
The security deposit does not limit the guest’s liability. If the cost of any damage, loss, repair, replacement, or other charge exceeds the amount of the security deposit, the guest remains responsible for the full amount.
The security deposit will be refunded after check-out and inspection of the villa, provided that no damage, loss, excessive cleaning, or other chargeable issue has been identified.
If any amount needs to be deducted from the security deposit, the guest will be informed of the reason and the amount of the deduction.
For certain holiday periods, special offers, or reservations considered to require additional security, a higher security deposit may apply. The applicable amount will be stated in advance in the individual offer or booking confirmation.

Air Conditioning and Electrical Equipment

Please use air-conditioning systems and electrical appliances responsibly.

Air-conditioning units should not be left running for prolonged periods while windows or doors are open.

Guests must not move, dismantle, or modify technical equipment, routers, pool systems, electrical panels, or other installations.

Personal Belongings

The owner is not responsible for lost, forgotten, or stolen personal belongings.

If an item is found after departure, we will make reasonable efforts to return it to the guest. Any courier or shipping costs are the guest’s responsibility.

Breakdowns and Technical Issues

Guests should notify us as soon as possible if any technical issue arises during their stay.

We will take reasonable steps to resolve the issue as quickly as possible.

Temporary interruptions to internet, electricity, water supply, or other third-party services that are outside the owner’s control do not automatically entitle guests to a refund.

Safety

• Guests are responsible for their own safety and for the safety of any children in their group.
• Children must be supervised at all times, particularly around the swimming pool, stairs, outdoor fitness area, playground, and other outdoor spaces.
• The villa, swimming pool, fitness equipment, and all other facilities must be used only for their intended purpose.

Reservation, Deposit and Cancellation

• A reservation is considered confirmed once the agreed deposit / advance payment has been received.
• The deposit is non-refundable in the event of cancellation by the guest, regardless of how far in advance the cancellation is made.
• If the guest cancels, all amounts already paid up to the value of the agreed deposit will be retained by the owner as compensation for the blocked reservation period.
• If the remaining balance has already been paid at the time of cancellation, the refund conditions for any amount exceeding the deposit will be governed by the specific offer or terms agreed for that reservation.
• In the event of a no-show or cancellation on the day of arrival, 100% of the total reservation value is payable.
• Special offers, holiday packages, early-booking rates, and promotional reservations may be subject to additional or stricter payment and cancellation terms, as stated in the relevant offer.

Early Departure

If guests voluntarily leave the villa before the end of the booked period, unused nights are non-refundable.

General House Rules

The villa is intended for families, couples, and groups seeking a peaceful and comfortable stay.

Guests are kindly requested:

• to treat the property, furnishings, and equipment with care;
• not to move furniture between rooms or between indoor and outdoor areas;
• to follow all safety rules;
• to respect neighbouring properties and the peaceful character of the area;
• to leave the villa in a reasonable and acceptable condition upon departure.

In the event of serious violation of the house rules, illegal activity, dangerous behaviour, or significant damage to the property, the owner reserves the right to terminate the stay without refund.

By confirming the reservation, the guest acknowledges that they have read, understood, and accepted these Terms & Conditions and House Rules.